FAQs
What is LoLo Hiking Club?
LoLo Hiking Club is an outdoor lifestyle brand inspired by slow adventures, quiet trails, and taking life at your own pace.
Where do you ship?
Currently, we ship within the United States only.
How long does shipping take?
Most orders are produced within 1 business day.
Once shipped, delivery typically takes 3–5 business days within the United States.
Most customers receive their order within one week or less from the date of purchase.
Please note that delivery times may vary during holidays, severe weather, or carrier delays.
Are your products made after I order?
Yes.
All of our products are printed and made specifically for each customer after an order is placed. This helps reduce waste and overproduction.
Can I cancel or change my order?
Because production begins quickly, we cannot guarantee order changes or cancellations.
If you need assistance, please contact us as soon as possible after placing your order.
Do you accept returns?
Due to the made-to-order nature of our products, we do not accept returns for:
・Wrong size selected
・Change of mind
・Buyer’s remorse
What if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include:
・Your order number
・Photos of the item
・A brief description of the issue
We will gladly provide a replacement or refund when appropriate.
How do I choose the right size?
Please refer to the size chart on each product page before ordering.
If you are between sizes, many customers prefer sizing up for a more relaxed fit.
How can I contact you?
You can reach us anytime through our Contact Us page or by email.
We typically respond within 1 business days.
Do you sell hiking gear?
At the moment, LoLo Hiking Club focuses on outdoor-inspired apparel and lifestyle products.
More trail-friendly products may be added in the future.
Why "LoLo"?
"
LoLo is about slowing down, wandering farther, and enjoying the journey instead of rushing to the destination.
Slow down. Hike more.