Refund policy

 

Because all products are made to order, we do not accept returns, exchanges, or cancellations for:

• Incorrect size selection
• Change of mind
• Buyer's remorse
• Accidental orders

Please review all size charts and product information carefully before placing an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at:

help@lolostoreclothing.com

Please include:
• Your order number
• A description of the issue
• Clear photos of the item

After review, we will provide a replacement or refund when appropriate.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

RETURN SHIPPING

Returns must be approved by us before being sent. If a return is authorized, we will provide return instructions by email.

CONTACT

If you have any questions regarding your order, please contact:

help@lolostoreclothing.com